Privacy & Cookies

Brownsville Motel  (hereinafter “we”, “our” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This policy explains how we collect, use, share, and safeguard guest data, booking information, and website cookie data when you visit our site, contact us, or stay with us.


Information We Collect

We collect information that helps us manage reservations, provide guest services, maintain safety, and improve the Brownsville Motel website.

Non-personal Information. This may include browser type, device information, approximate location, pages viewed, and other technical details collected automatically when you use our site. We use this information to keep the site working properly and to understand how guests interact with it.

Personal Information. This is information that can identify you directly or indirectly. Depending on how you interact with us, it may include:

  • Device Information: IP address, device identifiers, browser details, and activity related to your use of the site.
  • Contact Information: Name, email address, phone number, and message details submitted through forms or direct contact.
  • Booking Information: Reservation dates, stay preferences, guest names, payment-related details processed by our booking partners, and communication preferences.
  • Stay and Service Information: Special requests, accessibility needs, housekeeping preferences, and notes needed to support your visit.

We receive information from you when you submit forms, make a reservation, call or email us, or interact with the website. We may also receive limited information from trusted service providers that help operate the site and booking tools.


How We Use Information

We use the information we collect to:

  • Process reservations and manage guest stays;
  • Respond to inquiries and provide customer support;
  • Send booking confirmations, arrival details, and stay updates;
  • Maintain site security and prevent misuse;
  • Improve our website, guest communications, and services;
  • Comply with legal, regulatory, and recordkeeping obligations.


SMS and Text Messaging Policy

If you provide your mobile number during a reservation or inquiry, you may receive text messages related to your stay.

  • Purpose: Messages may include booking updates, arrival instructions, check-in details, room readiness, or responses to guest requests.
  • Opt-Out: Reply   STOPto any message to stop further SMS communication, except for essential service messages where permitted by law.
  • Help: Reply   HELPor contact the front desk for assistance.
  • Privacy of Mobile Data: Mobile information and SMS consent are not sold or shared for marketing purposes.


Sharing Information

We do not sell your personal information. We may share it only when needed to run our business, support your stay, or meet legal requirements. This may include:

  • Service Providers: Trusted vendors that help with reservations, website hosting, analytics, communications, or payment processing.
  • Legal and Safety Needs: When disclosure is required to comply with law, enforce our rights, or protect guests, staff, or property.
  • Business Changes: If the motel is reorganized, sold, or transferred, relevant records may be part of that transaction.

Note: Guest contact details and SMS opt-in data are handled carefully and are not shared for unrelated marketing.


Cookies and Analytics

Cookie Definition Cookies are small files stored on your device when you visit a website. They help the site function, remember preferences, improve performance, and measure usage.

Types of Cookies We may use session cookies, persistent cookies, and third-party cookies for site functionality and analytics.

  • Session cookies help the site work during your visit and are removed when you close your browser.
  • Persistent cookies remember settings or preferences for future visits.
  • Third-party cookies may be used by analytics or embedded services that help us understand site performance.

Cookies do not directly identify you, but information collected through cookies may be linked with information you provide to us.

Managing Cookies You can disable cookies through your browser settings. If you do so, some site features may not work as intended.


Further Information

We may update this policy from time to time to reflect changes in our services, site features, or legal requirements. The revised version will take effect when posted on this page.


Governing Language: The English language is the controlling version of this policy.


If you have questions about this policy or how we handle guest information, please contact Brownsville Motel directly.


Last Modified: June 23, 2026